To perform PING to a domain name (yours or any other) do the following .

 

For Windows Operating Systems:

 

1.       Go to 'START' ['WINDOWS'] and 'RUN'. Or press Windows key + R.

2.       Type cmd into the 'Open:' box and click OK

3.       In the new window type ping and your domain name or IP address the press the Enter key.

a.       Example: ping orcsweb.com

b.      Example: ping 66.129.79.227

4.       You will see results similar to the following:


 

5.       To copy the above, in the Command Prompt window, go to the left upper corner (little black icon), left-click on it, scroll down to EDIT and choose Select All.



6.       Go back to the left upper corner, left-click on it again, scroll down to EDIT and choose COPY

7.       You can now paste the ping results to a text file or email and send them to the support team

 

For MAC Operating Systems:

 

1.       Go to APPLICATIONS FOLDER and UTILITIES and open up TERMINAL

2.       In the TERMINAL WINDOW  type

3.        type ping and your domain name or IP address

a.       Example: ping orcsweb.com

b.      Example: ping 66.129.79.227

4.       You will see results similar to the following:

 

root$ ping google.com

PING google.com (74.125.67.100): 56 data bytes

64 bytes from 74.125.67.100: icmp_seq=0 ttl=55 time=16.177 ms

64 bytes from 74.125.67.100: icmp_seq=1 ttl=55 time=16.317 ms

64 bytes from 74.125.67.100: icmp_seq=2 ttl=55 time=19.040 ms

64 bytes from 74.125.67.100: icmp_seq=3 ttl=55 time=21.502 ms

64 bytes from 74.125.67.100: icmp_seq=4 ttl=55 time=29.192 ms

64 bytes from 74.125.67.100: icmp_seq=5 ttl=55 time=18.803 ms ^C

--- google.com ping statistics ---

6 packets transmitted, 6 packets received, 0% packet loss round-trip min/avg/max/stddev = 16.177/20.172/29.192/4.418 ms

 

5.       To copy the above highlight the results and hit COMMAND + C

6.       Now you can paste the ping results to a text file or email and send them to the support team

 

 

To perform TRACE ROUTE to a domain name (yours or any other) do the following .

 

For Windows Operating Systems:

 

1.       Go to 'START' and 'RUN'

2.       Type cmd into the Open: box and hit ENTER

3.       In the new pop-up window type tracert and your domain name or IP address

a.       Example: tracert google.com

4.       You will see results similar to the following:

 

C:\Users\xyz>tracert google.com

 

Tracing route to google.com [74.125.67.100]

over a maximum of 30 hops:

 

  1     2 ms     1 ms     1 ms  192.168.1.1

  2    11 ms    10 ms    11 ms  csub-24-224-96-1.mi-connection.com [24.224.96.1]

 

  3    11 ms    11 ms    11 ms  24.224.95.17

  4    12 ms    11 ms    11 ms  24.224.95.57

  5    15 ms    19 ms    15 ms  12.88.139.197

  6    16 ms    17 ms    19 ms  cr1.attga.ip.att.net [12.122.141.70]

  7    16 ms    19 ms    16 ms  12.123.22.5

  8    18 ms    19 ms    19 ms  12.88.97.6

  9    17 ms    19 ms    19 ms  72.14.233.54

 10    18 ms    23 ms    19 ms  72.14.239.127

 11    17 ms    32 ms    16 ms  64.233.174.46

 12    24 ms    20 ms    87 ms  gw-in-f100.google.com [74.125.67.100]

 

Trace complete.

 

5.       To copy the above, in the Command Prompt window, go to the left upper corner (little black icon), left-click on it, scroll down to EDIT and choose Select All.

6.       Go back to the left upper corner, left-click on it again, scroll down to EDIT and choose COPY

7.       Now you can paste the ping results to a text file or email and send them to the support team

 

For MAC Operating Systems:

 

1.       Go to APPLICATIONS FOLDER and UTILITIES and open up TERMINAL

2.       In the TERMINAL WINDOW  type

3.        type traceroute -I and your domain name or IP address

a.       Example: traceroute-I  google.com

4.       You will see results similar to the following:

 

traceroute -I google.com

traceroute: Warning: google.com has multiple addresses; using 74.125.127.100 traceroute to google.com (74.125.127.100), 64 hops max, 60 byte packets

1 cpe-098-024-152-001.carolina.res.rr.com (98.24.152.1) 10.075 ms 9.604 ms 9.431 ms

2 24.93.69.73 (24.93.69.73) 41.588 ms 36.392 ms 9.096 ms

3 ge-2-2-0.chrlncpop-rtr1.southeast.rr.com (24.93.64.141) 22.032 ms 22.008 ms 35.103 ms

4 ae-3-0.cr0.atl20.tbone.rr.com (66.109.6.82) 13.980 ms 16.635 ms 17.092 ms

5 ae-0-0.pr0.atl20.tbone.rr.com (66.109.6.171) 13.892 ms 18.279 ms 15.983 ms

6 66.109.9.90 (66.109.9.90) 14.093 ms 17.734 ms 16.401 ms

7 64.233.174.2 (64.233.174.2) 16.236 ms 27.298 ms 17.615 ms

8 209.85.242.214 (209.85.242.214) 35.730 ms 34.503 ms 34.931 ms

9 209.85.249.19 (209.85.249.19) 98.291 ms 101.270 ms 98.182 ms 10 209.85.241.211 (209.85.241.211) 106.475 ms 120.247 ms 107.515 ms

11 216.239.46.200 (216.239.46.200) 120.455 ms 216.239.46.212 (216.239.46.212) 109.618 ms 107.095 ms

12 64.233.174.97 (64.233.174.97) 139.198 ms 64.233.174.99 (64.233.174.99) 107.917 ms 64.233.174.97 (64.233.174.97) 107.556 ms

13 216.239.46.18 (216.239.46.18) 115.538 ms 115.325 ms 216.239.46.2 (216.239.46.2) 121.222 ms

14 pz-in-f100.google.com (74.125.127.100) 110.907 ms 128.047 ms 111.338 ms

 

5.       To copy the above highlight the results and hit COMMAND + C

6.       Now you can paste the ping results to a text file or email and send them to the support team

 

If you have issues accessing  your web site,  you can test if your web site is down for everyone or if this is an issue on your ISPs site and this is only you who cannot open up the web site. You can test by going to the following  link http://www.downforeveryoneorjustme.com/ and typing your domain name. This tool will test your web site from several locations checking if the site is not accessible for everyone or just you.

 

 

 

 

Article ID: 297, Created On: 8/12/2009, Modified: 5/22/2012